Arthur Hagar Air Conditioning & Heating - Fort Worth, Texas

Bryan W.

My heat pump stopped heating 3 years after Arthur Hagar had installed it. AH came out about 4 days after calling for service.

The technician was friendly and listened to my issues. He mentioned they charged a $99 diagnosis fee. The technician ended up finding 2 failed parts with the system. The system is under warranty, however, labor is not included. I was completely blindsided when the technician had finished and showed me a bill for $519. I was NEVER given an option to not do the repair and just pay the diagnosis fee. What is the point of charging a diagnosis fee if you do not give the customer an option if they want to actually have the repair performed Your customer should NEVER be blindsided by a massive bill AFTER the fact.

I called to talk to the service manager and my call was never returned. I will no longer be doing business with Arthur Hagar and make sure all of my neighbors know of their shady business practices.

Robert D.

I recently had a 18 SEER Heat Pump and air handler installed at my home. Once again Arthur Hagar did an outstanding job. My salesman George provided me with 3 options of HVAC equipment. The quote was better than 3 other quotes I received for comparable systems. He was also available throughout the sales phase for any questions. The installation is a work of art; Rudy and crew arrived on time and got down to business. They were finished by 2pm. I highly recommend Arthur Hagar.

Lost I.

Absolutely the worst experience I've had dealing with a warranty company on a new build. Lisa has to be the rudest person I've ever been forced to talk to. I bought a new house, they did the install on the build, the system had a leak, took two weeks in July for them to come out, it quit working again, they are simply dragging their feet so the warranty will expire. System is still not working again.

Oliver R. (.

Reported a problem with one of the vents having mold around it and it has taken over a month for them to come and attempt to fix it. We've already moved furniture 3 times to prepare for their arrival space to work and they don't show up. When the did show up they didn't have the correct equipment or parts to perform the job. I would have to say they are probably the least comprehensive in warranty work and they are just sending sub contractors without any valid information to complete the job. The issue was reported July 19th and they still haven't fixed anything.

phillip N.

Very dependable company. They have helped me for over 2 decades with our AC needs, from new install to repairs.

Shout out to Chase and Rudy for providing professional and friendly service. The same-as-cash (0%) financing was a blessing since our AC went out unexpectedly.

The bonus is their prices with Trane systems, often better than off brands prices.

Mike M.

Just bought a brand new house and needed to get all my hvac equipment warranty registered and furnace fired up. Was assisted by both Renee and Rico who were both very helpful and very pleasant to work with! Thanks for your great assistance!!

Stephen N.

I’m in new construction and use this company. They’re reliable and do good work. Thanks Wayne, Lisa, Jenny, Anna, Calvin for always staying on top of things! Y’all all deserve a shoutout! Thanks for everything you do! Thanks to all the field guys as well!

Shea H.

Called to get an estimate on an AC unit for a shop. They told me they had trouble getting parts in and could not sale me anything at this time. Not sure if anyone else is experiencing, but thought I would share.