Prescott Hearing Center - Prescott, Arizona

Georgia K.

Of all the audiologist/hearing centers I have tried, Prescott Hearing Center is by far the very best. Doug Dunker is very knowledgeable, patient, and excellent at helping each of his patients according to their needs. He helped me more than any of the other audiologists I have dealt with. He uses top of the line computer based programs to serve each patient. He suffers from hearing impairment himself and is able to personally understand what each of his patients is experiencing. His staff are all highly qualified, friendly, good people just like Doug. Prescott Hearing Center is the BEST practice in the area no matter if you want an in-depth hearing test, purchase a hearing aid or need repairs on your current hearing devices. Highly recommended!

Joe V. H.

Prescott Hearimg Center helped me out In a big way. I experienced a hearing aid problem while visiting from Ohio and the team there fixed it. The staff was friendly, polite, and helpful. They definitely focus on the care of health care.

Cliff D.

Very personal & knowledgeable… he really is attentive and spends plenty of time with you explaining everything… cleaned wax out of my ears and gave me a hearing test… so we will see what happens at my next appt. On July 9th..,

Vegan B.

I like my hearing aids but they make it difficult to get replacement parts. My hearing aid charger (Signia) isn’t working properly, (not charging my hearing aids), rather than get me a new one, I’m being told I have to pick up a loaner and then return and swap the loaner for the replacement. This is terrible customer service and a waste of everyone’s time.

I’m changing my review from two stars to four stars because they did indeed take care of me and provide me with the hearing aid charger without making me make multiple trips. I do believe that things that fail during the warranty period should be replaced and since I had multiple failures, one with my hearing aids and one with my charger, I appreciate the extra attention they took to make it right. When we when you spend over $5,000 you expect a good quality product and not to have two failures in less than a year.

Greg G.

Doug was expert and so caring. He literally spend hours over our meetings to insure that I was perfectly comfortable with my great new hearing aides. His assistant Paula was very sweet and there for me if I needed any tips on adjusting etc. This was an experience like the Old Days when the Family Doctor would take as much time as needed to fully understand and prepare a treatment. They are truly the Best and would not even think of going anywhere else!

Diana H.

I can highly recommend Kim Kirk at Prescott Hearing Center - she's in the PV office on Florentine Rd. I've had hearing problems my entire life & started wearing a hearing aid when I was 14 yrs old. I am now 53. I was nervous about finding a new audiologist after I moved out here from NJ. I have very unusual and unique conditions with my ears, and have very special needs, including how to have my ear mold made. I chose the practice based on online reviews for the owner/Prescott office. I ended up having an emergency situation the day before my scheduled appt. with Kim. Kim took care of me both for the emergency and the purchase of my new hearing aid. She is very kind and compassionate. She listened to my needs, previous experiences and concerns. Kim worked with me to get me what I needed and would feel comfortable with. Kim wasn't just "making a sale" of some cookie-cutter model that is a best seller or promoted by a sales rep. Kim takes the time to explain your options and gives a proper education on the differences in types and models available. She will make the best recommendation for your needs. Hands down, Kim is the best! And even though I haven't been to the Prescott office, I would feel confident in saying that the staff at the Prescott office will take care of you just as well, based on reviews I've read and my experience with Kim. 😊

Ray D.

I have been wearing hearing aids for 13 years and have seen many different audiologist during that time. I had a better experience with Doug Dunker at the Prescott Hearing Center than any of the previous audiologists. Doug advised me of a superior pair of hearing aids than the ones I previously had. He took his time and explained everything I needed to know in the amount of detail I needed. I was not rushed and every question was answered and explained in a way that I could easily understand. Doug is the best. In addition, Paula, Doug's receptionist and office manager was extremely helpful and expedited the physical delivery of my hearing aids. Do to my hearing loss as a result of working around military jets for most of my adult life, my hearing aids are provided by the federal government. One previous audiologist decided not to deal with the federal government and I was forced to search out another. A neighbor recommended Doug Dunker. I am completely satisfied with Doug and would highly recommend him and Paula.

Barbara H.

I'm from out of town, heading home soon. My hearing aid tubes were starting to breakdown. I was concerned that if they broke completely I then wouldn't be able to use them for the long drive back. I called to see if they had my type of tube and they said they felt they could make it work. They were able to put on new tubes and it looks like they were cleaned also. They went beyond helping with this situation. Very kind and helpful. If I were to move to Prescott I would certainly have them as my hearing provider.