Willard Air Conditioning & Plumbing - Waxahachie, Texas

epi C.

La persona fue muy amable y me contacto a tiempo

arcangels1992

Jonathan Firm came out on a Saturday to rehab our whole breaker box, add a whole home surge protector, and 5 new GFI's. He was very friendly, knowledgeable, professional, and answered any questions I had. He made the whole process very easy on the family and our electric was only down for a few hours for all the work that was done. We highly recommend him for any electric work that you need.

Alice R.

UPDATE: Once again, very pleased with the service received today, September 4/24. Aaron came to my home to check on an issue with continual water leaking/dripping onto front porch. New unit was installed a few months ago. Aaron assessed, emptied the pan then added a knuckle(?) PVC part to redirect the condensation to the pan. He was incredibly polite, explained everything perfectly and no more dripping whatsoever! I just wonder why the first guy to come out to address the problem walked away saying he had fixed it, even as the dripping continued. Anyway, thankful for the employee who was sent today.

The situation was far worse than imagined. First & foremost, so grateful that Jorge chose to accept one last appointment - as he was already heading home for the day. The ultimate professional, he explained what had happened to the unit, the options on a new system, and talked through each option answering every question with absolute knowledge. Furthermore, he sat here & on the phone for at least an hour, working diligently to get a crew to install the unit today - a Saturday - rather than having to wait until Monday. I cannot even begin to express how thankful I am that HE was the one who took the assignment.

Michelle M.

I recently had the pleasure of working with Eric Hilton from Willard Air Conditioning & Plumbing and I cannot recommend them highly enough! From the moment he arrived, it was clear that I was in capable hands.

Eric was punctual, arriving right on time for our scheduled appointment, which I greatly appreciated. Eric's expertise was evident as he quickly identified the issue and provided me with a quick response on our issue.

What stood out most was Eric's commitment to customer service. He was patient and answered all my questions related to additional available services, offering valuable tips on maintenance to help prolong the life of my A/C unit.

It’s rare to find someone who combines technical skill with such a high level of professionalism and courtesy.

Overall, my experience with Eric & Willard A/C was outstanding. If you need A/C service, look no further—this technician is truly a gem in the industry! Thank you, Eric, for your exceptional work! And thank you, Willard A/C for the great service you've provided over the period of time we've relied on you for all our A/C and heating services.

Jean J.

James was awesome. He did a great job explaining everything that had to be done. He was even stuck on another job prior to mine and I received several calls both from the company and from James letting me know about his ETA. He was thorough, patient, and kind. He had to explain things a few different times to both my husband and I (who was on the phone) and he took the time to help us and make sure we knew what we had to do. Honestly, I was quite surprised (maybe better to say freaked out) at the cost of the work, but James made me feel better knowing I could trust the company and their workmanship.

Lisa T.

Henri’ was great! He took care of so much in so little time and was very friendly. He was also very respectful. I will definitely ask for him in the future for my electric issues.

David M.

At first, Willard couldn't schedule me until the next day, which was fine. About 5 minutes after ending our call, they called back with same day availability so that was a wonderful relief. Casey showed up and was very respectful and knowledgeable. He laid out my options without pressuring one way or the other and had our AC working within 30 or so minutes. Very thankful for his quick work!

Caitlin A.

5/5 stars for this company’s responsiveness and help with our plumbing issues. We appreciate our original plumber, James, for his diagnostic work. The following day we had Chance and his team come out to fix the initial issue. Then Donald came out for a hot water issue and was able to swiftly fix the issue and we were back up and running!
They were all very professional, determined to fix the issue at the best price possible, and even went above and beyond to get us in touch with a restoration company that was there the first day to assess the damage.
Absolutely amazing. Can’t say enough great things about this company and their employees.